Our guarantee and refund terms
What we stand behind
We guarantee the quality of our work, not the outcome of your job search. Every package comes with the commitments set out below.
One revision round
Every package includes one revision round. Tell us what you would like changed in your CV or LinkedIn profile text and we will revise it.
Mistakes are fixed free
If we get a fact wrong or make an error, we fix it free of charge, as many times as it takes. This does not use up your revision round.
Free 30-day re-target
If you have applied for roles for 30 days after we deliver your CV and have had no recruiter interest, tell us and we will re-target your CV for free.
What we do not promise
We do not promise interviews, job offers or salary increases. Results depend on the market, your sector and your timing.
Setup fees
The one-time setup fee pays for the rebuild work. If you change your mind before we have started work, we refund it in full. Once work has begun, it is non-refundable.
Monthly fees
Growth and Accelerate monthly fees are billed in advance. If you tell us within 14 days of a monthly payment that you are not happy with that month's service, we will refund that payment. You decide: reply with a one-line reason and we will refund it through PayPal within 5 business days. After that window, monthly fees are not refunded for partial periods.
Cancelling
There is no minimum term on monthly plans. To pause or cancel, message us and give 14 days' notice. Founding rates are held only while you stay continuously subscribed, as set out in our Terms of Service.
How to ask
Email hello@sanctumforprofessionals.com with your name and the payment or deliverable you are asking about, and we will confirm by email.
Your legal rights
These terms sit alongside our Terms of Service and do not affect any rights you have under the law where you live.